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Support Service


  • establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards;
  • the design and implementation of new solutions and improving resilience of the current environment;
  • maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
  • undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
  • securing network system by establishing and enforcing policies, and defining and monitoring access;
  • the support and administration of firewall environments in line with IT security policy;
  • reporting network operational status by gathering, prioritizing information and managing projects;
  • upgrading data network equipment to latest stable firmware releases;
  • configuration of routing and switching equipment;
  • configuration of hosted IP voice services;
  • basic configuration of firewalls;
  • remote support of on-site engineers and end users/customers during installation;
  • remote troubleshooting and fault finding if issues occur upon initial installation;
  • capacity management and audit of IP addressing and hosted devices within data centers;
  • liaising with project management team, 3rd line engineers and service desk engineers on a regular basis;



  • Update drivers as needed and make sure you have installed the latest drivers for printers, modems, video cards, and other devices.
  • Check the operating system and applications for any errors and conflicts between devices. Update your operating system and applications with the latest service packs or updates when necessary, and standardize office applications running at each user’s machine.
  • Check the connections and make sure all the plugs are snug in their connections. And make sure users are using surge protectors and backup (UPS) and not a string of extension cords to power their machines.
  • Blow the dust and debris out of the System Units, Keyboards, monitors and mice. And make sure there is not dust accumulating on the back of the machine or wherever the air fan is located.
  • Clean the System Units, Keyboards,  Monitors, CD-ROM drives, Floppy drives and mice.
  • Check the printers, clean and lubricate the printer gear  mechanism with appropriate engineering oils and tools. Make sure the printers are producing clean copies and that the toner cartridge are not about to run out of toner .
  • Update the Antivirus Software installed on each user’s machine if you make available the update software. Clean the Virus out of the System Unit with the latest Antivirus cleaner.
  • Check the power source and make sure systems are plugged into protected outlets or power strips, if the systems are not plugged into UPS.
  • Check the Network Hardware and Software integrity and proper functionality. Recommend and assist to check and reboot Hubs, Routers, Switches and Print Server during each preventive maintenance period. These will ensure the memory that needs to be flashed and have connections that can work loose.

Empty the Recycle Bin, delete *.TMP, delete files that begin with a tilde, delete old .ZIP files,        run Scandisk and Defrag the drive as needed


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